Service Agreement – FLTECHS LLC

(VoIP Service Agreement)

This End User Services Agreement (the “Agreement”) is entered into and made effective as of the date on which the Customer accepts the terms herein (the “Effective Date”), by and between FLTECHS LLC, a limited liability company duly organized and existing under the laws of the State of Florida (hereinafter, the “Provider” or “FLTECHS LLC”), and the entity or individual identified in the applicable service order (hereinafter, the “Customer”).

1. Binding Nature and Acceptance

1.1. Agreement to Terms

This Agreement constitutes a legally binding contract between the Customer and FLTECHS LLC, including its subsidiaries, affiliates, and permitted assigns. By accessing, installing, using, or otherwise engaging with the Provider’s services or equipment, the Customer expressly agrees to be bound by the terms and conditions set forth herein.

1.2. Authorized Capacity

By executing or accepting this Agreement, the Customer hereby represents and warrants that:

(a) The individual accepting this Agreement on behalf of the Customer is at least eighteen (18) years of age or of legal age in their jurisdiction to enter into binding contracts; and
(b) Such individual possesses full legal authority, right, and capacity to bind the Customer, whether a business entity, corporation, governmental body, or other legal organization, to the obligations contained herein.

1.3. Business Use

The services and equipment provided under this Agreement are intended exclusively for business or organizational use. FLTECHS LLC does not authorize use of its services for personal, residential, or non-commercial purposes unless explicitly agreed in writing.

1.4. Non-Acceptance

If the Customer does not agree to the terms and conditions of this Agreement, or does not have the authority to accept these terms on behalf of the legal entity they represent, neither the Customer nor its agents, employees, or authorized users shall download, install, access, or utilize any FLTECHS LLC services or equipment.

2. Definitions

For the purposes of this Agreement, the following capitalized terms shall have the meanings set forth below. Defined terms may be used in the singular or plural, as the context requires:

“Agreement” – This End User Services Agreement, including all exhibits, addenda, and incorporated documents, entered into by and between FLTECHS LLC and the Customer.

“Customer” – The individual, company, or legal entity that enters into this Agreement with FLTECHS LLC for the purchase and use of Services.

“FLTECHS LLC” or “Provider” – The service provider and contracting party to this Agreement, delivering IT, VoIP, and related managed services to the Customer.

“Services” – The hosted VoIP, managed IT, and related technical services provided by FLTECHS LLC pursuant to this Agreement, which may include, but are not limited to: remote monitoring, cybersecurity, network configuration, cloud infrastructure, technical support, and other professional services.

“Service Fees” – The recurring or non-recurring charges payable by the Customer for the Services as set forth in the applicable service order, pricing schedule, or this Agreement.

“Service Level Agreement” or “SLA” – A separate document that defines FLTECHS LLC’s commitments regarding service availability, support response times, and issue resolution targets, which may be modified from time to time.

“Support Hours” – The hours during which FLTECHS LLC provides customer support services, including standard business hours and designated periods for after-hours or emergency support.

“Critical Issues” – Any unplanned outage or technical malfunction that substantially impairs the Customer’s ability to conduct business operations and necessitates immediate remediation.

“Non-Critical Issues” – Technical issues, service requests, or inquiries that do not materially affect the Customer’s business continuity and may be addressed during standard support hours.

“Authorized User” – Any employee, contractor, or agent of the Customer who is designated by the Customer to access and use the Services under this Agreement.

“Billing Cycle” – The interval, as defined in the service order or plan, at which the Customer is invoiced for recurring Service Fees.

“Confidential Information” – Any non-public, proprietary, or sensitive business, technical, or financial information disclosed by either party to the other, whether orally, electronically, or in writing, and which is designated as confidential or would reasonably be understood to be confidential in nature.

“Term” – The period during which this Agreement remains in effect, including the initial term and any renewal periods, unless earlier terminated in accordance with the terms herein.

“Termination” – The cessation of this Agreement by either party, whether for cause or convenience, subject to the terms and conditions specified herein.

“Force Majeure” – An event or condition beyond the reasonable control of a party, including but not limited to acts of God, war, terrorism, natural disasters, pandemics, government orders, strikes, or failures of telecommunications or internet services, which prevents such party from performing its obligations under this Agreement.

“Third-Party Services” – Any services, products, or platforms provided by third-party vendors that may be used in conjunction with or integrated into the Services, and which are subject to their own terms of service.

“Data Security Measures” – The technical and administrative safeguards implemented by FLTECHS LLC to protect Customer data from unauthorized access, alteration, or destruction, including but not limited to encryption, access controls, firewall protection, and data retention policies.

3. Scope of Services

3.1 Service Overview

FLTECHS LLC (the “Provider”) shall provide the Customer with access to hosted Voice over Internet Protocol (VoIP) communication services (the “Services”), designed exclusively for business use. These Services enable users to place and receive voice calls over an internet connection, rather than through traditional public switched telephone networks (PSTN).

3.2 Features and Functionality

The Services may include, without limitation, the following features and capabilities:

Inbound & Outbound Calling – Local, long-distance, and international voice calling.
Call Management Features – Including call forwarding, call waiting, caller ID, call transfer, and voicemail.
Unified Communications – Integration of team messaging, video conferencing, and mobile applications.
Automated Attendant & IVR Systems – Interactive voice response (IVR) and customizable call routing features.
Voicemail & Call Recording – Secure storage, access, and retrieval of voicemail messages and recorded calls.
SMS & MMS Messaging – Text and multimedia messaging functionality for business communication.
Toll-Free & Direct Inward Dialing (DID) Numbers – Local and toll-free number provisioning for inbound calling.
Emergency Calling (E911) – Access to Enhanced 911 services, subject to specific limitations and conditions outlined in Section 8.

3.3 Service Availability and Reliability

FLTECHS LLC shall make commercially reasonable efforts to ensure the availability, reliability, and performance of the Services. The Customer acknowledges and agrees that:

Service performance is contingent upon the quality and stability of the Customer’s internet connection and internal network infrastructure.
FLTECHS LLC shall not be held liable for service interruptions or degradation resulting from causes beyond its control, including but not limited to: internet service provider (ISP) failures, Customer-side equipment issues, or events of force majeure, such as natural disasters, cyberattacks, power outages, or government actions.

3.4 SMS and Messaging Services

FLTECHS LLC provides SMS (Short Message Service) and MMS (Multimedia Messaging Service) functionality as part of its VoIP Services, subject to platform capabilities, number type compatibility (e.g., 10DLC, toll-free), and applicable carrier or regulatory requirements.

Usage and Compliance:The Customer agrees to utilize all messaging services in strict compliance with all applicable federal, state, and local laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and A2P 10DLC registration guidelines.
Message Deliverability: FLTECHS LLC makes no representation or warranty regarding the successful delivery of SMS or MMS messages. Message delivery may be impacted by, among other factors, carrier-level filtering, registration status, network latency, and other limitations imposed by third-party providers or intermediaries.
Consent and Content Responsibility: The Customer assumes full responsibility for obtaining any and all necessary consent from message recipients prior to initiating communications and for ensuring the legality and compliance of all message content. FLTECHS LLC disclaims all liability related to the transmission of unauthorized, unsolicited, or non-compliant messages.
Prohibited Use: The use of messaging services for transmitting spam, fraudulent content, phishing attempts, unsolicited advertising, or any material that is unlawful, abusive, harassing, or otherwise objectionable is strictly prohibited. FLTECHS LLC reserves the right to suspend or permanently terminate the Customer’s messaging capabilities, without notice, in the event of any suspected or actual violation.
Storage and Limitations: SMS and MMS messages may be retained temporarily for operational processing purposes. FLTECHS LLC does not guarantee the availability of long-term message storage or historical retrieval. Group messaging functionality may be limited to one external recipient per thread, with no restriction on internal user participation. SMS forwarding to external or third-party phone numbers is not supported.

3.5 Service Limitations

The Customer acknowledges the following limitations inherent in VoIP services:

Service Dependency: VoIP services provided by FLTECHS LLC are not a substitute for traditional landline telephone services and may not operate during power outages, internet disruptions, or other network-related failures. Service functionality may be adversely affected by such events, resulting in degraded call quality or complete service unavailability.
Equipment Compatibility: Certain non-voice systems and equipment—including but not limited to alarm systems, fax machines, point-of-sale (POS) devices, credit card terminals, and elevator emergency phones—may not be compatible with VoIP technologies. FLTECHS LLC makes no warranty or guarantee regarding the interoperability or performance of such devices when used in conjunction with its services.
Service Availability Disclaimer: While FLTECHS LLC endeavors to provide reliable and high-quality service, the Company does not warrant uninterrupted operation or error-free performance. FLTECHS LLC shall not be liable for any service interruption, degradation, or failure caused by events or circumstances beyond its reasonable control, including but not limited to force majeure, natural disasters, utility failures, acts of third parties, or cyberattacks.

3.6 Network, Application, and Device Dependencies

The Customer expressly acknowledges and agrees that the functionality, quality, and reliability of FLTECHS LLC’s VoIP and messaging services—particularly when accessed through software applications on desktop or mobile devices—are inherently dependent upon external networks, internet service providers, and the technical environment of the end-user’s device.

Third-Party Network Reliance: Service performance is contingent upon the quality and stability of the Customer’s network connection, including but not limited to broadband internet access, mobile carrier data networks, and local area networks (LAN or Wi-Fi). FLTECHS LLC disclaims all responsibility for issues including, but not limited to, poor voice quality, latency, jitter, dropped calls, or message failures resulting from third-party network conditions.
Device Configuration and Compatibility: The Customer is solely responsible for ensuring that devices used to access FLTECHS LLC services meet the necessary technical requirements and are configured properly. This includes maintaining current software, allowing necessary network permissions, and preventing device-level conflicts (e.g., firewall or antivirus interference). FLTECHS LLC shall not be liable for any service interruptions, performance issues, or errors arising from device misconfiguration, hardware limitations, or user actions.
Assumption of Responsibility: The Customer assumes full responsibility for securing and maintaining a stable, compatible network and device environment suitable for the proper operation of the services. Under no circumstance shall FLTECHS LLC be held liable for degradation or failure of services resulting from the Customer’s failure to maintain such an environment.

4. Service Term & Renewal

4.1 Term

The term of this Agreement shall commence on the Effective Date and shall continue for an initial period of twelve (12) months, unless otherwise expressly agreed in writing by both parties (the “Initial Term”).

4.2 Automatic Renewal

Upon expiration of the Initial Term, this Agreement shall automatically renew for successive one (1) year periods (each a “Renewal Term”), unless either party provides written notice of its intent not to renew at least sixty (60) days prior to the expiration of the then-current term.

4.3 Cancellation by Customer

The Customer may terminate this Agreement by providing written notice to FLTECHS LLC at info@fltechs.com no less than sixty (60) days prior to the expiration of the current term. Such termination shall become effective at the end of the then-current contract term.

In the event the Customer elects to cancel the Services prior to the expiration of the Initial Term or any Renewal Term, the Customer shall remain fully liable for:

All Service Fees due for the unexpired portion of the contract term;
Any applicable early termination fees (ETFs) as set forth in the applicable service plan or pricing schedule; and
All previously invoiced but unpaid charges.

No refunds shall be issued for any prepaid fees. All termination notices must be submitted in writing and are subject to confirmation and acknowledgment by FLTECHS LLC.

4.4 Suspension for Non-Payment

FLTECHS LLC reserves the right to suspend the Services, in whole or in part, for non-payment. Suspension may occur without further notice if payment is not received by the applicable due date. Reactivation fees may apply prior to the restoration of any suspended services.

4.5 Termination by FLTECHS LLC

FLTECHS LLC may, at its sole discretion, suspend or terminate this Agreement and/or the Customer’s access to the Services for any of the following reasons:

Material breach of this Agreement by the Customer;
Non-payment or recurring late payment of Service Fees;
Misuse, abuse, or fraudulent use of the Services; or
Compliance with applicable laws, regulatory mandates, or third-party service restrictions.

4.6 Effect of Termination

Upon termination of this Agreement for any reason:

The Customer shall remain liable for all accrued but unpaid Service Fees up to and including the effective termination date;
All amounts owed under this Agreement shall become immediately due and payable; and
The Customer shall promptly cease all use of the Services and return or destroy any proprietary materials or equipment, if applicable.

4.7 Modifications to Service Terms

FLTECHS LLC reserves the right to modify, update, or amend the terms and conditions of this Agreement, including without limitation changes to service features, pricing, or billing policies, by providing no less than thirty (30) days’ prior written notice to the Customer.

Such notice may be delivered via email, by publication on the FLTECHS LLC website, or through the customer portal.

If the Customer does not agree to the modified terms, the Customer may terminate the Agreement by providing written notice to FLTECHS LLC prior to the effective date of such changes. However, such termination shall not relieve the Customer of its financial obligations under an active fixed-term agreement.

The Customer shall remain liable for:

All outstanding account balances;
Applicable early termination fees, if any; and
Service Fees due for the remainder of the current contract term.

The continued use of the Services following the effective date of any amendment shall constitute the Customer’s affirmative acceptance of the updated terms.

5. Fees and Billing

5.1 Service Fees

The Customer agrees to pay all fees associated with the selected VoIP service plan as set forth in the applicable service agreement, order form, or pricing schedule. Such fees may include, without limitation, recurring service charges, one-time setup fees, and charges for optional or add-on features.

FLTECHS LLC shall provide fee details to the Customer during the ordering process unless otherwise stated in this Agreement. The Customer further agrees that any applicable taxes, regulatory fees, shipping and handling costs, and other nonrecurring charges shall be billed to the payment method on file.

Recurring charges shall be automatically billed to the Customer on the first day of each applicable billing cycle. The Customer’s billing cycle shall commence on the date the Services are first activated.

5.2 Payment Terms

Billing Commitment: Unless otherwise agreed in writing, the term of service under this Agreement shall be twelve (12) months. The Customer may elect to remit payment on a monthly or annual basis, as specified in the applicable service plan. Regardless of the selected payment frequency, the Customer acknowledges that this Agreement constitutes a binding commitment for the full term.
Due Date: All payments shall be due and payable in accordance with the billing cycle designated in the service plan and must be received by FLTECHS LLC on or before the applicable due date.
Accepted Payment Methods: The Customer shall provide a valid email address and an accepted payment method (e.g., credit card) upon execution of this Agreement.
Automatic Billing Authorization: The Customer authorizes FLTECHS LLC to charge all fees and amounts due under this Agreement to the designated payment method. This authorization shall remain in effect until thirty (30) days after the Customer revokes such authority in writing.
Credit Card Use and Updates: If a credit/debit combination card is provided, the Customer authorizes FLTECHS LLC to process it as a credit card. In the event of an automatic update by the issuing bank, FLTECHS LLC may charge the updated card without additional notice.
Responsibility to Update Payment Info: The Customer shall promptly notify FLTECHS LLC of any changes to the payment method, billing address, or contact information.
Liability for Debit Card Use: If a debit card is used, the Customer shall indemnify FLTECHS LLC from any liability, fees, or losses resulting from insufficient funds or transaction reversals.
Failed Payment: If a payment is declined or otherwise fails, the Customer’s access to the Services may be suspended until the balance is paid in full.

5.3 Taxes and Regulatory Fees

The Customer shall be responsible for all taxes, fees, and surcharges imposed by any governmental or regulatory authority in connection with the Services, including but not limited to sales, use, excise, and telecommunications taxes.

If the Customer claims tax-exempt status, it must submit a valid, government-issued certificate of exemption. Tax exemption shall apply only from the date such certificate is received by FLTECHS LLC.

5.4 Invoicing and Disputes

All invoices shall be delivered electronically. Unless otherwise specified, FLTECHS LLC will bill all service charges, taxes, and fees in advance.

Billed charges may include but are not limited to:

Activation fees
Porting fees
Early Termination Fees (“ETFs”)
Reactivation or reinstatement fees
Returned payment or insufficient fund fees

Invoices for services outside the scope of the Customer’s recurring service plan (e.g., custom support, hardware, or additional features) shall be considered due upon issuance. FLTECHS LLC reserves the right to charge any such amounts to the Customer’s payment method on file without additional notice.

The Customer must notify FLTECHS LLC of any billing dispute within thirty (30) days of the invoice date. Failure to dispute a charge within this period shall constitute the Customer’s irrevocable acceptance of the invoice. FLTECHS LLC’s acceptance of late or partial payment shall not be construed as a waiver of its right to collect the full amount owed.

5.5 Recurring Payments and Card Authorization

By submitting a payment through our billing portal, the customer acknowledges and agrees that their payment method may be securely stored by our third-party payment processor for future billing purposes. If a recurring billing plan is active, future charges may be automatically processed to the stored payment method on the applicable billing cycle.

FLTECHS LLC does not store, access, or manage cardholder data directly. All card storage and recurring billing processes are handled securely by our payment processor in accordance with PCI-DSS compliance.

Customers may remove a saved payment method at any time through the billing portal or notify FLTECHS LLC in writing to request its removal. However, removing a payment method or disabling recurring billing does not cancel the active service agreement or suspend billing obligations.

Services will continue to be billed according to the agreed contract terms. Customers may only cancel services in accordance with the cancellation policy stated in this agreement.

Disputes related to automatic payments must be submitted in writing within five (5) business days of the charge. Failure to notify FLTECHS LLC within this timeframe will constitute acceptance of the charge.

5.6 Non-Payment and Service Suspension

FLTECHS LLC reserves the right to suspend Services, with or without notice, under any of the following circumstances:

Failure by the Customer to remit payment by the due date
Decline or denial of payment by the Customer’s issuing bank or card provider
Failure to update an expired or invalid payment method

In the event of payment failure, the Customer shall have forty-eight (48) hours to provide an updated payment method. If unresolved within seventy-two (72) hours, FLTECHS LLC may deactivate the Services.

Reinstatement is subject to FLTECHS LLC’s discretion and may incur a reactivation fee. The Customer shall also reimburse FLTECHS LLC for all collection costs, including attorney’s fees and agency charges, if necessary to recover unpaid balances.

5.7 Refunds and Credits

Unless expressly stated otherwise, FLTECHS LLC does not issue refunds for prepaid Services. Any credits issued for service interruptions or billing errors shall be provided solely at the discretion of FLTECHS LLC.

5.8 Fee Adjustments

FLTECHS LLC reserves the right to revise any fees under this Agreement upon providing not less than thirty (30) days’ prior written notice to the Customer.

Revised fees may apply to base service rates, surcharges, regulatory recovery costs, or other applicable charges and may take effect during an active contract term. Adjustments may reflect increased operating expenses, third-party rate changes, or regulatory compliance.

If the Customer does not accept the revised pricing, it may terminate the affected Services before the effective date of such changes. However, termination shall not relieve the Customer from payment of:

Outstanding balances
Any applicable early termination fees
Remaining amounts due under the current contract term

Continued use of the Services after the effective date of any pricing change shall constitute acceptance of the new fees.

5.9 Collection

In the event of disconnection or default, the Customer shall remain fully liable for all outstanding charges and associated collection costs, including court fees, attorneys’ fees, and third-party recovery expenses. The Customer also agrees to pay any account-related penalties, such as interest or returned payment fees.

5.10 Billing Notices

The Customer acknowledges that it may not be possible for FLTECHS LLC to differentiate between credit and debit cards for processing purposes and hereby waives the right to receive ten (10) days’ notice under Regulation E.

Although FLTECHS LLC may send courtesy billing notices, it is not obligated to do so, and such notifications may be modified or discontinued at any time without notice.

5.11 Promotions and Discounts

The availability and continuation of any promotions or discounts are subject to FLTECHS LLC’s sole discretion. Promotional pricing granted for a fixed term may be modified or revoked following its expiration. Unless otherwise specified in writing, promotions shall not extend to contract renewals.

5.12 Cancellation Policy

The Customer must submit cancellation requests in writing to info@fltechs.com no less than sixty (60) days prior to the expiration of the current service term.

The most current version of FLTECHS LLC’s Cancellation Policy is posted on the company’s official website. FLTECHS LLC may amend such policy at any time, and changes shall become effective upon publication.

6. Responsabilities of Each Party

6.1 Responsibilities of FLTECHS LLC

FLTECHS LLC (“Provider”) shall, throughout the Term of this Agreement, perform its obligations in a commercially reasonable and professional manner. Specifically, FLTECHS LLC agrees to:

Provide the VoIP Services as described in this Agreement and any applicable service order(s) or pricing schedule(s).
Use commercially reasonable efforts to maintain continuous availability of the Services, excluding periods of scheduled maintenance, emergency updates, technical malfunctions, or events beyond the reasonable control of FLTECHS LLC.
Implement and maintain appropriate administrative, technical, and physical safeguards designed to protect the confidentiality and integrity of Customer Data and prevent unauthorized access, use, or disclosure.
Respond to and address non-critical support inquiries submitted outside of regular business hours no later than the next business day, in the order in which support tickets are received.
Provide prior notice, when reasonably practicable, of any planned maintenance windows or anticipated service interruptions.

6.2 Responsibilities of the Customer

The Customer shall cooperate with FLTECHS LLC to enable the delivery and proper use of the Services. The Customer’s responsibilities shall include, without limitation:

Maintaining a high-speed, stable internet connection and using VoIP-compatible hardware and software, as may be required to support the Services.
Providing FLTECHS LLC with accurate and up-to-date account information, including current billing and contact details.
Using the Services only for lawful purposes and in accordance with all applicable laws, regulations, and FLTECHS LLC’s Acceptable Use Policy, as may be updated from time to time.
Promptly notifying FLTECHS LLC of any service issues, suspected disruptions, or other technical problems that may affect performance.
Ensuring the security of all login credentials, account access information, and authentication tools and reporting any actual or suspected unauthorized access or breach of security.
Informing all Authorized Users within the Customer’s organization of the limitations and risks associated with 911 and Enhanced 911 (E911) services over VoIP.
Making timely payments in accordance with Section 5 of this Agreement in order to avoid suspension or termination of Services.

7. Service Level Agreement (SLA)

This Section outlines the standard support levels and response commitments provided by FLTECHS LLC in connection with the Services. The obligations under this SLA are subject to the Customer’s compliance with the terms of this Agreement and any applicable service order.

7.1 Support Availability

FLTECHS LLC provides technical support based on the severity of the issue and the time of day the request is submitted. Support availability is defined as follows:

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (local time, excluding holidays)
After-Hours: Monday through Friday, 5:01 PM to 8:59 AM; all day on weekends and recognized federal holidays

Support provided outside of Business Hours may be subject to different rates or procedures depending on the urgency and nature of the issue reported.

7.2 Support Request Channels

Support requests shall be submitted by the Customer using one of the following methods:

Ticket Submission: info@fltechs.com
SMS Support: (239) 986-8647
Emergency Support (Call or Text): (239) 986-8647
Billing Inquiries: info@fltechs.com

Support requests will be prioritized based on the severity of the issue and its impact on the Customer’s business operations.

7.3 Response and Resolution Commitments

FLTECHS LLC classifies service-related issues according to severity and strives to meet the following best-effort response and resolution times:

Issue Classification	Priority	Response Time	Resolution Time	Escalation Threshold
Complete Service Outage (All Users Affected)	EMERGENCY	Within 2 hours	As soon as reasonably possible (Best Effort)	2 hours (After-hours rates may apply)
Major Degradation (Majority of Users Affected)	HIGH	Within 4 hours	As soon as reasonably possible (Best Effort)	8 hours (After-hours rates may apply)
Partial Impact (Some Users Affected)	MEDIUM	Within 24 hours	As soon as reasonably possible (Best Effort)	48 hours
Minimal Impact (Single User Affected)	LOW	Within 48 hours	As soon as reasonably possible (Best Effort)	96 hours

Resolution times are estimates and may vary depending on issue complexity, customer cooperation, and third-party dependencies.

7.4 Support Tier Definitions

Support services provided by FLTECHS LLC are categorized into the following tiers:

Tier	Description
Tier 1 Support	Basic diagnostics, call logging, and general troubleshooting of VoIP system functions.
Tier 2 Support	Advanced troubleshooting, configuration adjustments, and more in-depth system review.
Tier 3 Support (May require separate agreement or additional charges)	Escalated support requiring collaboration with third-party vendors or infrastructure-level expertise. Tier 3 services may require additional fees or a separate agreement.

7.5 General SLA Terms

FLTECHS LLC shall make commercially reasonable efforts to resolve all reported issues in a timely manner; however, resolution times are not guaranteed.
The Customer is responsible for ensuring that accurate contact details, remote access credentials, and technical points of contact are available and provided to FLTECHS LLC upon request.
This SLA does not extend to third-party hardware, software, or configurations unless expressly included in the applicable service agreement.
Emergency support availability may vary depending on technician capacity and incident severity.
A separate pricing schedule may apply for support services. Customers should refer to their service agreement or quote for billing terms applicable to support activity.

8. Emergency Services

The Customer acknowledges and understands that Voice over Internet Protocol (VoIP) services provided by FLTECHS LLC differ from traditional wireline telephone services with respect to the handling of emergency calls. The following provisions set forth the Customer’s responsibilities and the limitations of 911 and Enhanced 911 (“E911”) services when used in connection with FLTECHS LLC’s VoIP platform.

8.1 Differences from Traditional 911 Services

VoIP 911 calls may not automatically transmit accurate caller location or telephone number information to emergency dispatchers.
Calls placed using VoIP may be routed to third-party emergency call centers instead of directly to the local Public Safety Answering Point (“PSAP”), which may delay response times.
VoIP-based emergency calling functionality may become unavailable during power outages, internet disruptions, network failures, or suspension of the Customer’s account for non-payment.

8.2 Customer Responsibilities

The Customer is solely responsible for:

Providing and maintaining a current and accurate physical service address for each device or user utilizing VoIP Services, which is essential for proper emergency call routing.
Immediately updating the registered service address whenever a VoIP device is relocated to a different physical address.
Maintaining an alternative method of access to 911 services, such as a mobile phone or landline, to ensure uninterrupted access to emergency assistance in the event of a VoIP failure.

8.3 Service Limitations

FLTECHS LLC’s E911 capabilities rely on third-party networks and services, which may be subject to delays, technical limitations, congestion, or outages.
E911 service may be unavailable if the Customer’s account is suspended, disconnected, or terminated for any reason.
Certain geographic areas, particularly in remote or rural locations, may not support E911 functionality or may only provide limited capabilities.

8.4 Acknowledgment of Limitations

By using VoIP Services provided by FLTECHS LLC, the Customer expressly acknowledges and agrees to the risks, limitations, and differences described in this Section. The Customer further agrees that FLTECHS LLC shall not be liable for any failure or delay in completing emergency calls or for the inability to access emergency services due to circumstances beyond its reasonable control.

8.5 Disclaimer and Limitation of Liability

FLTECHS LLC makes no representations or warranties, express or implied, regarding the reliability, availability, or functionality of VoIP 911 or E911 services.

FLTECHS LLC shall not be held liable for any claims, damages, losses, injuries, or deaths resulting from:

Failure to complete or properly route a 911 call;
Incorrect or outdated location information provided by the Customer; or
Disruptions in VoIP service due to power outages, internet failures, or other causes beyond the control of FLTECHS LLC.

9. Confidientality and Data Security

(How Customer Data Is Handled)

FLTECHS LLC is committed to maintaining the confidentiality, integrity, and availability of Customer data in accordance with applicable laws, regulatory requirements, and industry standards. The following terms govern the handling, storage, access, and protection of Customer information.

9.1 Customer Information Protection

FLTECHS LLC shall implement appropriate administrative, technical, and physical safeguards designed to prevent the unauthorized access, use, disclosure, alteration, or destruction of Customer data. These safeguards are intended to protect sensitive information throughout the service lifecycle.

9.2 Data Collection and Usage

FLTECHS LLC shall collect and use only the data necessary to provision and support the Services. This may include, but is not limited to:

Customer contact information
Call records and usage logs
System configurations and provisioning details

Customer data shall not be sold, disclosed, or otherwise shared with third parties without the Customer’s express written consent, except as required by applicable law or court order.

9.3 Storage and Encryption

Customer data is stored on secure servers with restricted access controls.
FLTECHS LLC employs advanced encryption protocols to protect data in transit and at rest.
Call records and other sensitive information are retained in accordance with defined retention schedules and securely deleted upon expiration.
SMS records are not retained by FLTECHS LLC. Customers are solely responsible for downloading and preserving any SMS data required for their operations. FLTECHS LLC disclaims any responsibility for the retrieval, recovery, or availability of SMS content once transmitted.

9.4 Access and Control of Information

Only FLTECHS LLC personnel with a legitimate business need shall be granted access to Customer data.
Customers may submit written requests to access, correct, or delete their personal information, subject to applicable privacy laws and verification of identity.

9.5 Regulatory Compliance

FLTECHS LLC shall comply with all applicable federal, state, and international data protection regulations and standards relevant to the Services provided, including but not limited to:

Personal information protection laws in the relevant jurisdiction(s)
Federal Communications Commission (FCC) regulations applicable to VoIP services
Telecommunications and cybersecurity best practices and frameworks

9.6 Security Incident Notification

In the event of a data breach or other security incident that materially compromises the confidentiality or integrity of Customer data, FLTECHS LLC shall:

Notify affected Customers in a timely and commercially reasonable manner
Take immediate action to investigate and remediate the incident
Provide updates and guidance regarding mitigation steps as appropriate

9.7 Liability and Limitations

FLTECHS LLC shall not be liable for unauthorized access to, or loss of, Customer data where such incidents result from:

The Customer’s failure to safeguard login credentials or system access information
Cyberattacks or malicious actions beyond the reasonable control of FLTECHS LLC
Incorrect or insecure system configurations implemented by the Customer or third-party vendors

10. Indemnification and Liability

(Limits of Liability for Service Disruptions)

10.1 Limitation of Liability

FLTECHS LLC shall make commercially reasonable efforts to provide reliable, uninterrupted Services; however, the Customer acknowledges and agrees that FLTECHS LLC does not warrant that the Services will be error-free or continuously available.

To the maximum extent permitted by law, FLTECHS LLC shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of business, revenue, profits, or data, even if it has been advised of the possibility of such damages.

FLTECHS LLC’s total liability for any claim arising under this Agreement shall not exceed the total amount paid by the Customer for the affected Services in the twelve (12) months preceding the event giving rise to the claim.

10.2 Service Disruptions and Force Majeure

FLTECHS LLC shall not be liable for service interruptions, delays, or failures to perform due to causes beyond its reasonable control, including, without limitation:

Natural disasters
Cyberattacks
Power outages
Internet service provider (ISP) or telecommunications failures
Labor strikes
Government actions or regulations
Acts of war, terrorism, pandemics, or public emergencies

Each of the above shall constitute a “Force Majeure Event.”

In the event of a Force Majeure Event, FLTECHS LLC shall promptly notify the Customer and shall use commercially reasonable efforts to resume performance as soon as practicable. Force Majeure shall not excuse the Customer’s obligation to pay amounts already incurred or due.

10.3 Customer Responsibilities

The Customer shall be solely responsible for:

Maintaining a stable, high-speed internet connection suitable for VoIP Services
Ensuring proper configuration and compatibility of all devices and network infrastructure
Securing and protecting all account credentials and access points to the Services

FLTECHS LLC shall not be liable for any degradation in service quality, disruption, or loss arising from misconfiguration, misuse, or failure to comply with technical requirements by the Customer.

10.4 Indemnification

The Customer agrees to indemnify, defend, and hold harmless FLTECHS LLC, its affiliates, directors, officers, employees, and contractors from and against any and all claims, damages, liabilities, losses, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

Unauthorized or unlawful use of the Services by the Customer or its end users
Breach of any representation, warranty, or covenant under this Agreement
Violation of applicable laws or third-party rights by the Customer

10.5 Credits and Refunds

In the event that a service outage attributable solely to FLTECHS LLC exceeds the performance thresholds set forth in the applicable Service Level Agreement (SLA), the Customer may request a service credit pursuant to the SLA.

No refunds shall be issued for service disruptions or outages caused by third-party providers or Force Majeure Events. Any credits, if issued, shall be the Customer’s sole and exclusive remedy for such service interruptions.

11. Dispute Resolution and Governing Law

(How Legal Disputes Will Be Handled)

11.1 Negotiation and Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to this Agreement, its interpretation, performance, or breach (a “Dispute”), the parties agree to first attempt to resolve the matter through good-faith negotiations.

The Customer shall provide FLTECHS LLC with written notice of the Dispute and allow a reasonable opportunity, not less than fifteen (15) business days, for the parties to engage in efforts to resolve the matter amicably before initiating any formal legal or arbitration proceeding.

11.2 Binding Arbitration

If the parties are unable to resolve the Dispute through negotiation, such Dispute shall be submitted to final and binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration body.

The arbitration shall be conducted by a single arbitrator in the State of Florida, USA.
The arbitrator shall apply the substantive law of the State of Florida, without regard to its conflict-of-law rules.
The decision of the arbitrator shall be final, binding, and enforceable in any court of competent jurisdiction.

11.3 Waiver of Class Action Rights

The parties expressly agree that all Disputes shall be resolved on an individual basis only, and not as a class, consolidated, or representative action. Each party waives the right to participate in any class action, class arbitration, or joint litigation of any kind against the other party.

11.4 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its choice-of-law or conflict-of-law principles.

To the extent a Dispute is not subject to arbitration, the parties agree that any legal proceeding shall be brought exclusively in the state or federal courts located in the State of Florida, and each party consents to the personal jurisdiction and venue of such courts.

11.5 Exceptions

Notwithstanding the foregoing, FLTECHS LLC reserves the right to initiate legal proceedings in a court of competent jurisdiction to:

Protect its intellectual property rights;
Enforce its rights related to unauthorized use, misuse, or infringement of the Services;
Pursue collection of unpaid fees or other amounts due under this Agreement.

(IT Service Agreement)

1. Engagement of Services

FLTECHS LLC (“FLTECHS”) agrees to provide CLIENT with professional managed IT services as described in Section 2 of this Agreement. CLIENT acknowledges that FLTECHS possesses the skills, certifications, personnel, and experience necessary to perform such services and engages FLTECHS to do so under the terms of this Agreement. Nothing in this Agreement shall be construed as creating an exclusive relationship or obligating either party to enter into additional future agreements.

2. Scope of Services

Services may include, but are not limited to, the following:

2.1 Proactive Monitoring & Maintenance

• Continuous system and device monitoring (24/7)

• Automated patch management and software updates

• Risk and performance analytics

• Scheduled proactive maintenance activities

2.2 Security & Threat Management

• Antivirus and anti-malware software deployment

• Endpoint Detection and Response (EDR)

• Firewall configuration and intrusion prevention

• Ransomware mitigation and exploit protection

• Web and content filtering, behavior and device control

2.3 Help Desk and Remote Support

• Unlimited remote support during standard business hours (M–F, 9 AM–5 PM EST)

• Remote support for authorized off-site employees

• Ticketing system for support requests and documentation

• SLA-governed response times (see Section 6)

2.4 Infrastructure Support

• Printer and driver troubleshooting

• Coordination with third-party vendors for supported platforms

2.5 Exclusions

Any services not expressly described above or in the project proposal shall be considered out of scope and may be subject to additional billing.

3. Service and Term Renewal

3.1 Term

3.2 Automatic Renewal

Upon expiration of the Initial Term, this Agreement shall automatically renew for successive one (1) year periods (“Renewal Terms”) unless either party provides written notice of non-renewal at least sixty (60) days prior to the expiration of the then-current term.

3.3 Cancellation by Client

CLIENT may terminate this Agreement by providing written notice to FLTECHS LLC at info@fltechs.com at least sixty (60) days prior to the expiration of the current term. Termination shall become effective at the end of the current contract term.

If CLIENT elects to cancel Services prior to the end of the Initial or any Renewal Term, CLIENT shall remain fully liable for:

• All Service Fees due for the unexpired portion of the contract term

• Any applicable early termination fees (ETFs)

• All previously invoiced but unpaid charges

No refunds shall be issued for prepaid fees. Termination notices must be in writing and confirmed by FLTECHS LLC.

3.4 Suspension for Non-Payment

FLTECHS LLC may suspend Services, in whole or in part, for non-payment. Suspension may occur without notice if payment is not received by the due date. Reactivation fees may apply.

3.5 Termination by FLTECHS LLC

FLTECHS LLC may suspend or terminate Services for any of the following:

• Material breach of this Agreement

• Non-payment or recurring late payments

• Misuse, abuse, or fraudulent activity

• Regulatory compliance requirements

3.6 Effect of Termination

Upon termination:

• CLIENT shall remain liable for unpaid Service Fees through the effective termination date

• All balances under this Agreement shall become immediately due

• CLIENT shall cease all use of Services and return or destroy proprietary materials or equipment

3.7 Modifications to Service Terms

FLTECHS LLC may amend this Agreement, including pricing, features, or billing policies, with thirty (30) days’ written notice via email, website, or customer portal.

If CLIENT does not accept the changes, CLIENT may terminate the Agreement prior to the effective date but shall remain liable for:

• Any outstanding account balances

• Early termination fees, if applicable

• Remaining fees under the current contract term

Continued use of Services following the effective date shall constitute acceptance of the modified terms.

4. Fees and Billing

4.1 Service Fees

CLIENT agrees to pay all fees for managed IT services under this Agreement. Charges may include:

• Monthly service plans (per device, user, or site)

• Out-of-scope support or project fees

• On-site visit and travel charges

• Third-party hardware and software

4.2 Payment Terms

• Billing Term: 12-month contract, billed monthly unless otherwise agreed.

• Due Date: Payments are due within five (5) calendar days of invoice.

• Authorization: CLIENT authorizes recurring billing to the method on file.

• Updates: CLIENT must update billing information as needed.

• Failed Payments: May result in service suspension.

4.3 Taxes and Regulatory Fees

CLIENT shall be responsible for applicable federal, state, and local taxes unless exempt by law and supported with valid documentation.

4.4 Invoicing and Disputes

Disputes must be submitted in writing within 30 days of invoice date. Failure to do so constitutes acceptance. Charges may include:

• Setup or onboarding

• Out-of-scope services

• Late or failed payment fees

4.5 Recurring Billing and Card Storage

Payment methods may be securely stored by a third-party processor. FLTECHS does not store cardholder data. Removing a card does not cancel service or stop billing obligations.

4.6 Non-Payment and Service Suspension

Services may be suspended for:

• Non-payment

• Invalid payment method

• Unresolved billing issues within 72 hours

CLIENT will bear costs of reinstatement and recovery efforts, including legal fees.

4.7 Refunds and Credits

Fees are non-refundable unless required by law. Service credits, if applicable, shall be at FLTECHS LLC’s sole discretion.

4.8 Fee Adjustments

FLTECHS LLC may revise fees with thirty (30) days’ notice. Continued use after changes constitutes acceptance.

4.9 Collections

CLIENT shall reimburse FLTECHS LLC for all costs incurred in collecting unpaid balances, including attorney fees and third-party collections.

4.10 Billing Notices

FLTECHS is not obligated to issue reminders. Courtesy emails or texts may be discontinued at any time.

4.11 Promotional Pricing and Discounts

Discounts and promotions are temporary unless stated otherwise in writing. Renewal terms may revert to standard pricing.

5. Client Resposabilities

CLIENT shall:

• Provide timely access to systems, personnel, and password

• Maintain regular data backups unless contracted otherwise

• Avoid unauthorized system changes

• Provide valid licenses for third-party software

Failure to cooperate may result in delays or additional charges.

6. Service Level Response Times

Priority Level	Definition	Initial Response Time
Critical	Total outage / breach	Within 1 hour (24/7)
High	Major function failure	Within 4 business hours
Normal	Standard issue	Same business day
Low	Routine / non-urgent	Within 2 business days

Resolution times are estimates and may vary depending on issue complexity, customer cooperation, and third-party dependencies.

7. Independent Contractor Status

FLTECHS is an independent contractor. This Agreement shall not create a partnership, joint venture, or employment relationship.

8. Confidentiality

Both parties agree to keep all non-public, confidential, or proprietary information private. This obligation survives termination.

Exceptions include:

• Legal requirements

• Public information

• Consent by the disclosing party

9. Indemnification and Liability

9.1 Limitation of Liability

FLTECHS LLC shall not be liable for indirect, incidental, special, or consequential damages. Total liability is limited to the amount paid by CLIENT in the twelve (12) months prior to the claim.

9.2 Service Interruptions & Force Majeure

FLTECHS shall not be liable for interruptions due to events beyond its control, including:

• Natural disasters

• Cyberattacks

• Internet or utility outages

• Third-party service failures

• Government or health-related disruptions

9.3 Client Responsibilities

CLIENT is responsible for:

• Internet reliability

• System compatibility

• Credential security

• Software licensing

• Backup responsibilities (unless otherwise covered)

9.4 Indemnification

CLIENT shall indemnify FLTECHS against all losses, claims, and liabilities arising from:

• Breach of contract

• Improper system use

• Legal violations

• Security failures caused by CLIENT

9.5 Service Credits and Refunds

Only service disruptions caused directly by FLTECHS may be eligible for credits, per applicable SLA. No credits for third-party, internal, or force majeure outages.

10. Non – Solicitation

CLIENT agrees not to solicit or hire FLTECHS staff during the term of this Agreement or for 12 months following termination.

11. Termination

11.1 Voluntary Termination

CLIENT may terminate this Agreement with sixty (60) days’ written notice prior to the end of the current term. Notice must come from an authorized contact and be acknowledged by FLTECHS LLC.

11.2 Early Termination

If CLIENT cancels before the end of the contract term, they remain responsible for:

• Outstanding balances

• All remaining fees through the contract’s end

• Applicable early termination penalties

11.3 Effect of Termination

CLIENT’s access to tools, software, and platforms will be revoked. CLIENT is responsible for retrieving any data prior to service discontinuation.

11.4 Termination for Non-Payment

In the event of default, FLTECHS may suspend or terminate service and:

• Initiate collection

• Report delinquency

• Recover legal or administrative costs

11.5 Refund Policy

All payments are non-refundable unless required by law or approved in writing by FLTECHS.

11.6 Modifications

FLTECHS may modify this section with 30 days’ notice. Waivers must be in writing.

12. Governing Law and Venue

This Agreement is governed by the laws of the State of Florida. Venue shall be in Collier County, Florida.

13. Severability and Entire Agreement

If any provision is found unenforceable, the rest of the Agreement remains in force. This Agreement supersedes all prior verbal or written understandings.

14. Modifications

Changes to this Agreement must be made in writing and signed by both parties or agreed upon electronically through the FLTECHS client portal.

(Web Design Service Agreement)

1. Scope of Services

FLTECHS LLC shall provide website development services as outlined in the associated proposal or invoice. Services may include:

• Custom website design and layout

• Front-end and back-end development

• Content migration and formatting

• Google Analytics and basic plugin integration

• Standard contact or quote request forms

• Responsive mobile optimization

Any services not expressly listed in the service scope (e.g., e-commerce, ongoing content creation, SEO campaigns, third-party app development) will be considered out-of-scope and subject to separate quotation.

2. Service Timeline

Project timelines will be outlined in the applicable project proposal. The Client agrees to provide all requested assets (logos, images, content, etc.) in a timely manner. FLTECHS LLC is not responsible for delays caused by late asset delivery or required feedback from the Client.

Any delay exceeding 30 days caused by the Client may result in additional restart or scope adjustment fees.

3. Term and Renewal

3.1 Initial Term

This Agreement shall commence on the Effective Date and remain in effect for an initial period of twelve (12) months, unless terminated earlier in accordance with Section 7.

3.2 Automatic Renewal

Upon expiration of the initial term, this Agreement shall automatically renew for successive one (1) year terms unless either party provides written notice of non-renewal at least sixty (60) days prior to the end of the then-current term.

3.3 Ongoing Maintenance (If Applicable)

If the Client elects monthly maintenance or support (e.g., updates, monitoring, backups), the ongoing service term shall follow a monthly or annual billing cycle as stated in the associated invoice. These services are governed by the same renewal and termination terms above.

4. Fees and Payment

4.1 Project Fees

All fees are outlined in the invoice or proposal and may include:

• One-time project fee for design and launch

• Monthly hosting or maintenance (if applicable)

• Add-on services or third-party software licensing (if applicable)

4.2 Payment Terms

• A deposit (typically 50%) is required before work begins.

• Remaining balances are due upon final delivery or before launch unless otherwise specified.

• Monthly services will be automatically billed to the payment method on file.

Late or failed payments may result in suspension of services or website access.

5. Intellectual Property and License

Upon full payment:

• The Client shall own the design, text content, and custom graphics created under this Agreement.

• FLTECHS LLC retains ownership of proprietary frameworks, plugins, or licensed templates unless otherwise agreed.

FLTECHS LLC reserves the right to showcase the completed website in its portfolio or promotional materials unless the Client explicitly declines in writing.

6. Client Responsabilities

The Client agrees to:

• Provide timely content, feedback, and approvals

• Ensure that submitted content does not infringe upon third-party rights or violate laws

• Maintain proper hosting and domain accounts (if managed externally)

7. Cancellation and Termination

7.1 Termination by Client

The Client may cancel the Agreement with 60 days’ written notice. However:

• Deposits are non-refundable

• Work completed up to the date of cancellation must be paid in full

7.2 Termination by FLTECHS LLC

FLTECHS LLC may terminate the Agreement for:

• Non-payment

• Breach of agreement

• Inappropriate or illegal use of services

In such cases, FLTECHS LLC shall retain the right to suspend access to websites or materials until outstanding balances are resolved.

8. Warranty and Disclaimers

• FLTECHS LLC warrants that all deliverables will function as described at launch.

• FLTECHS LLC is not responsible for post-launch changes made by unauthorized users or third parties.

• Website uptime, email reliability, and plugin security depend on third-party hosting, CMS platforms, and plugin providers.

FLTECHS LLC is not liable for indirect or consequential damages, including data loss or lost business.

9. Governing Law

This Agreement shall be governed by the laws of the State of Florida, and disputes shall be resolved in the courts of Collier County, Florida, unless otherwise agreed.

10. Entire Agreement

This Agreement represents the full understanding between the parties. Any changes must be made in writing and signed by both parties.

(One – Time Project Service Agreement)

This One-Time Project Services Agreement (“Agreement”) is entered into by and between FLTECHS LLC (“Provider”), a Florida limited liability company, and the undersigned customer (“Client”) as identified in the accepted project proposal or invoice. This Agreement governs the terms and conditions under which FLTECHS LLC shall perform IT infrastructure, low-voltage wiring, device installation, and other one-time project services on behalf of the Client.

1. Scope of Work

FLTECHS LLC shall provide the services described in the Client’s accepted estimate, invoice, or proposal (“Project Scope”). This may include, but is not limited to:

• Structured network cabling and termination

• Equipment mounting (TVs, servers, cameras, etc.)

• Installation of desktop computers, VoIP phones, and access points

• Configuration of routers, firewalls, switches, and IT equipment

• Surveillance system setup and recording configuration

• Audio and alarm wiring (e.g., 18/2 speaker or power cables)

• System testing and basic end-user orientation

• Network and device configuration for HIPAA compliance (if applicable)

1.1 Out of Scope of Services

Any services not explicitly described in the approved proposal are considered out of scope and may incur additional charges. Additional work must be authorized in writing by both parties.

2. Term and Delivery

This Agreement becomes effective upon the Client’s acceptance of the proposal and shall remain in effect until completion of the agreed-upon services. Timelines are estimates and may shift due to material availability, site readiness, or third-party delays.

3. Fees and Payment Terms

• The Client agrees to pay the total project amount outlined in the approved proposal.

• A deposit or full upfront payment may be required before services are scheduled.

• Final payment is due immediately upon project completion, unless otherwise agreed in writing.

• Late payments may incur a 3% monthly interest charge or the highest legal rate and may result in a lien on installed equipment and/or legal action.

• The Client is responsible for all applicable taxes, credit card processing fees, and costs incurred due to returned payments.

• Payments must be made via accepted methods as defined in the quote (e.g., ACH, credit card, check)

4. Equipment and Materials

All hardware and materials delivered by FLTECHS LLC are deemed accepted upon delivery or installation. Equipment condition and specifications are acknowledged as sufficient upon project acceptance and are non-refundable unless found to be defective under applicable manufacturer warranty.

5. Warranty Disclaimer

FLTECHS LLC warrants its labor will be performed in a professional and workmanlike manner. No other warranties, express or implied, are provided. FLTECHS LLC expressly disclaims any warranties of merchantability or fitness for a particular purpose.

6. Limitation of Liability

• FLTECHS LLC shall not be liable for indirect, incidental, special, or consequential damages, including business interruption or loss of data. Total liability shall not exceed the amount paid by the Client for the project services giving rise to the claim.

• The Provider is not liable for pre-existing wiring, building infrastructure, or interference from other systems

• Software support, licensing, and post-install troubleshooting are excluded unless otherwise contracted.

• In the event that any equipment provided or installed by FLTECHS LLC must be replaced for any reason — including but not limited to incorrect specification, hardware failure, warranty exchange, upgrade, or client request — FLTECHS LLC shall be responsible solely for the physical replacement of the hardware. FLTECHS LLC shall not be liable for any indirect costs or consequential damages resulting from the replacement, including but not limited to: labor charges, third-party service or licensing fees, reinstallation or reconfiguration of software, data restoration, system downtime, or any costs related to third-party applications, tools, or services. The client acknowledges and accepts full responsibility for any such expenses or disruptions related to third-party systems affected by the equipment replacement.

7. Force Majeure

FLTECHS LLC shall not be responsible for delays or failures in performance due to causes beyond its reasonable control, including but not limited to natural disasters, power outages, supply chain disruptions, or labor strikes.

8. Client Responsabilities

The Client shall:

• Ensure FLTECHS LLC has safe and uninterrupted access to the premises

• Provide required information and approvals in a timely manner

• Prepare the site for installation

• Inspect and sign off upon project completion

• Supply accurate layout, specifications, and final placement decisions before commencement

• Coordinate with other vendors or trades if applicable (e.g., construction, electrical)

FLTECHS LLC is not liable for delays caused by site inaccessibility, incorrect information, or coordination issues.

9. Termination

Either party may terminate this Agreement by providing written notice prior to the commencement of services. If termination occurs after materials have been ordered or work has begun, the Client shall remain liable for:

• All incurred costs, including labor and materials;

• A restocking fee of up to 25% of the value of any unopened or returnable equipment;

• Any applicable project planning, drafting, or administrative fees incurred prior to termination.

10. Indemnification

The Client agrees to indemnify and hold harmless FLTECHS LLC from any claims, damages, or liabilities resulting from:

• Misuse or mishandling of installed equipment

• Violation of third-party rights

• The Client’s breach of this Agreement

• Failure to secure or maintain equipment post-installation

11. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of the State of Florida. The Parties consent to the exclusive jurisdiction of the courts located in Collier County, Florida for resolution of any disputes.

12. Acceptance of Terms by Payment

By submitting payment—whether partial or full—for services described in the proposal, the Client expressly agrees to be bound by this Agreement. Payment constitutes:

• Acknowledgment of project scope, pricing, and deliverables

• Waiver of any right to dispute the transaction, initiate chargebacks, or request refunds once services have commenced or materials have been procured

• Agreement that dissatisfaction based on perceived product condition, specification, or assumptions made after the fact shall not constitute valid grounds for refund, cancellation, or dispute

This clause survives termination or completion of services.

13. Entire Agreement

This Agreement, together with the accepted proposal, constitutes the entire understanding between the Parties.

VoIP Service Cancellation Policy – FLTECHS LLC

This Cancellation Policy governs the procedures and conditions under which Customers may terminate VoIP Services provided by FLTECHS LLC (“Provider”) and outlines the corresponding obligations of the Customer. This policy forms part of, and is subject to, the FLTECHS LLC End User Services Agreement.

1. Notice Termination

The Customer may terminate VoIP Services by providing a written notice of cancellation to info@fltechs.com no less than sixty (60) days prior to the expiration of the then-current service term.

For the avoidance of doubt, termination shall not be deemed effective unless and until such notice has been received and acknowledged in writing by FLTECHS LLC from an authorized representative of the Customer.

2. Method and Form of Cancellation

All cancellation requests must be submitted in writing via email from an authorized individual listed on the Customer’s account.

Verbal cancellations, informal communications, or submissions through unauthorized channels shall not constitute valid notice of termination and shall be disregarded.

3. Tern Commitment and Early Termination

All VoIP Services are provided pursuant to a fixed twelve (12) month service term, irrespective of the Customer’s billing cycle (monthly, or annually).

If the Customer elects to terminate Services prior to the end of the contracted term, the Customer shall remain liable for all amounts due through the end of the original service term, including but not limited to:

Any outstanding unpaid balances as of the termination date;
Any applicable early termination fees (ETFs);
The full remaining value of any unpaid service fees due under the Agreement.

FLTECHS LLC shall have no obligation to waive or reduce any amounts due unless expressly agreed to in writing by an officer of FLTECHS LLC.

4. Effect of Cancellation

Unless otherwise requested in writing, the Services shall remain active and billable until the effective termination date.

Upon cancellation, the Customer will lose access to the VoIP platform, including but not limited to: phone numbers, call logs, voicemails, call recordings, user extensions, and all associated features.

The Customer is solely responsible for exporting or retrieving any data prior to the effective termination date. FLTECHS LLC shall not be liable for any data loss or unavailability following termination.

5. Involuntary Cancellation for Non – Payment

FLTECHS LLC reserves the right to suspend or terminate Services, with or without notice, in the event of non-payment or failure to comply with billing terms.

In such event, the Customer shall remain responsible for all unpaid amounts due under the Agreement and shall not be released from the contractual term commitment.

FLTECHS LLC reserves the right to:

Initiate collection proceedings;
Report delinquencies to credit bureaus or collection agencies; and
Recover reasonable attorney’s fees, interest, and collection costs incurred in connection with the enforcement of this policy.

6. Refund Policy

All service fees, setup fees, and prepayments are non-refundable, except where required by applicable law or otherwise agreed to in writing by FLTECHS LLC.

The Customer shall not be entitled to any refund or credit for unused service time or partially completed billing cycles.

7. Modifications and Exceptions

FLTECHS LLC may amend or update this Cancellation Policy at its sole discretion by providing the Customer with no less than thirty (30) days’ written notice.

Any waiver, exception, or modification to this policy must be expressly authorized in writing by an officer of FLTECHS LLC to be valid and enforceable.

Last updated October 2024