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Privacy Policy 

Customer Data & Sensitive Information Privacy Policy

Effective Date: 01/01/2025

Last Updated: 02/05/2025

1. Introduction

FLTECHS LLC ("we," "our," or "us") is committed to protecting the privacy and security of our customers' personal and financial information. This Privacy Policy outlines how we collect, use, store, and protect customer data in compliance with applicable regulations, including GDPR, CCPA, PCI DSS, and other jurisdiction-specific laws.

2. Data We Collect

We may collect and process the following types of customer data:

  • Personal Information: Name, contact details, government-issued identification, date of birth.
  • Financial Information: Bank account details, credit/debit card details, transaction history.
  • Authentication Data: Login credentials, passwords, security questions.
  • Device & Usage Data: IP addresses, browser type, operating system, location data.
  • Communication Data: Customer service interactions, emails, or chat logs.

3. Purpose of Data Collection

We collect customer data for the following purposes:

  • To verify identities and comply with regulatory KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
  • To process financial transactions securely.
  • To improve our products, services, and user experience.
  • To detect, prevent, and respond to fraud, unauthorized transactions, or security breaches.
  • To communicate with customers regarding their accounts and services.

4. Data Protection & Security Measures

We implement strict security measures to protect customer data, including:

  • Encryption: Data is encrypted during transmission and storage using industry-standard encryption methods (e.g., AES-256, TLS 1.2+).
  • Access Controls: Only authorized personnel have access to sensitive information, with multi-factor authentication enforced.
  • Data Minimization: We collect only the necessary data and retain it for the minimum period required by law.
  • Monitoring & Auditing: Regular security audits, vulnerability assessments, and compliance checks.
  • Secure Data Disposal: Data is securely deleted or anonymized when no longer required.

5. Data Sharing & Third Parties

We do not sell, rent, or trade customer data. However, we may share data with:

  • Regulatory Authorities: When required by law or to comply with financial regulations.
  • Payment Processors & Financial Institutions: To facilitate transactions.
  • Service Providers: Third-party vendors who assist with fraud prevention, security, and compliance, under strict confidentiality agreements.

6. Customer Rights & Control

Customers have the right to:

  • Access, update, or correct their personal data.
  • Request deletion of their data (subject to legal and regulatory retention requirements).
  • Opt-out of certain data processing activities (e.g., marketing communications).
  • Request a copy of their data in a portable format (where applicable).

7. Data Retention Policy

We retain customer data only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal and regulatory obligations. Once retention periods expire, data is securely deleted.

8. Incident Response & Breach Notification

In the event of a data breach, we will:

  • Promptly assess the impact and contain the breach.
  • Notify affected customers and regulatory authorities as required by law.
  • Take corrective actions to prevent future breaches.

9. Compliance with Regulations

We adhere to industry standards and legal requirements, including but not limited to:

  • General Data Protection Regulation (GDPR) (if applicable)
  • California Consumer Privacy Act (CCPA) (if applicable)
  • Payment Card Industry Data Security Standard (PCI DSS)
  • Other relevant financial and data protection regulations

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or through our website.


SMS Privacy Policy

1. Collection and Use of SMS Data

When you opt in to receive text messages from FLTECHS LLC, we collect and store your phone number, opt-in consent status, and message interactions. This data is used solely for the purpose of sending you transactional, informational, or marketing SMS messages.

2. No Third-Party Sharing of SMS Opt-In Data

  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

3. Limited Sharing for Service Delivery

We may share your Personal Data, including your SMS opt-in or consent status, only with third parties that help us provide our messaging services. This includes:

  • Platform providers (e.g., Twilio, ClickSend) that facilitate SMS delivery.
  • Phone carriers that route and process messages.
  • Other vendors assisting in text message delivery and support.

We do not sell, rent, or trade your SMS consent data to third parties for marketing purposes.

4. Opt-Out and User Control

You can opt out of our SMS communications at any time by:

  • Replying STOP to any SMS message.
  • Contacting us via info@fltechs.com.

Standard message and data rates may apply, and message frequency varies based on your engagement.

5. Changes to Our SMS Policy

FLTECHS LLC reserves the right to update this SMS Privacy Policy at any time. Any changes will be posted on this page, and we will notify you if required by law.

Contact Information

For any questions or concerns regarding this Privacy Policy, you may contact:

FLTECHS LLC

Email: info@fltechs.com